Why does your phone unexpectedly restart?
Please check by the following methods.
Check if any button is pressed by mistake
Check if any button is pressed by mistake
If the power button and volume down button are stuck by the case at the same time, or squeezed in your pocket or bag for more than 10 seconds, the phone will automatically restart.
Check if the storage space is sufficient
Check if the storage space is sufficient
Excess of cache and insufficient storage may also cause the phone to shut down or restart.
You can use the System Manager to free up the storage space in time and remove the software that is not usually used, to maintain sufficient storage space (more than 20%).
Check if you have installed unlisted softwares that are not downloded from official app store
Check if you have installed unlisted softwares that are not downloded from official app store
Software incompatibility is also a reason of phone shutdown or restart when the software is downloaded and installed from external source instead of official app store.
We recommend you to remove the corresponding software after backing up the application data.
Check if your phone is at extremely high or low ambient temperatures
Check if your phone is at extremely high or low ambient temperatures
When at over high or low ambient temperatures, the high or low temperature protection function will automatically turn on, resulting in device shutdown or restart.
It is recommended that you should try to keep the device within the ideal temperature (0°C to 35°C).

If the methods above don't
work, please follow the
instructions below.
Reset your phone
Go to Settings >Search for Reset > Reset phone > Reset phone, follow the instructions to reset the phone.
If the problem persists, please back up your data in advance and bring your purchase receipt to the HONOR Authorized Service Center for support.
Tips: This method will cause all data on the phone to be erased. Media, downloaded software and other data will all be restored, so please make sure to make backup before taking action.
Do you need to restart
your phone regularly?
The sudden restart of the phone can cause a lot of troubles.However, regular restarts are essential for your daily use.
When the phone has not been turned off for a long time, the system caches too much data, or the operating condition is not good, Restarting the phone can not only clear the phone cache, but also keep the phone operating more smoothly under a good condition.
Learn about what makes your phone restart unexpectedly, restart your phone regularly to keep it operating well.