If your phone does not work properly or run into small problems, such as poor signal, you may first need to figure out the root cause.
A bad network connection, a device fault,
or damaged parts by accidental falling.
A bad network connection, a device fault,
or damaged parts by accidental falling.
Try the HONOR Smart Diagnosis function! It offers a quick “Full body checkup” for your phone.
19 Intelligent Self-Tests
HONOR Smart Diagnosis runs a full diagnosis, including up to 19 intelligent tests, both software and hardware, to protect your phone.
Click to view the operation method
that cannot determine the fault
19 Intelligent Self-Tests
HONOR Smart Diagnosis runs a full diagnosis, including up to 19 intelligent tests, both software and hardware, to protect your phone.
Please open My HONOR App, tap Service > Smart Diagnosis > TEST NOW. The test may take several minutes to help you identify the problems.
Click the Collapse method
If the diagnosis detects an issue, HONOR Smart Diagnosis will provide corresponding solutions depending on whether it’s a hardware or software problem.
Get a Self-Service Solution
for Software Problems
For software issue, you can just follow on-screen instructions to solve the problem.
Go to HONOR Authorized
Service Center to Fix
Hardware Problems
For hardware issue, please tap REPAIR on Test Results page, then fill in the device information and schedule to repair at the nearest HONOR Authorized Service Center for professional services.
Easy, time-saving, and efficient, HONOR Smart Diagnosis allows you to perform self-diagnosis on your phone without leaving your home. It’s a practical feature you can use when any problems occur.
*If the problem persists, please schedule a Postal Repair and go to the nearest HONOR Authorized Service Center for further maintenance or call the customer service hotline at 1800-88-5645.
*Please update your system to MagicOS 6.0 or above to get a better experience.