Why do we suggest
you to get your
phone screen
repaired at an
official service
center?
Have you ever had this problem?
You may find your phone unexpectedly went black, frozen, or displayed spots after you had the screen replaced at a street repair shop for some time, or the screen began to leak light due to failed adhesive on the edge or side dents by excessive pressure….
The screen is one of the most important phone parts. According to the survey, screen damage is the most common failure of mobile phones, and the screens are also the most needed parts for phone maintenance and replacement, which results in some monetized business owners deceiving consumers with poor-quality components and services.
HONOR Authorized Service Centers have received numerous screen maintenance requests from customers, with a seemingly intact screen appearance but found to have various hidden problems.
Case 1
Mr. Chen came to the service center for a phone repair with an abnormal screen display, which proved to be caused by internal dust after the third party engineer dismantled the phone. Mr. Chen said he bought the phone from a second-hand channel and had it repaired in an unauthorized repair shop.
  
Black dots on the screen
  
Dust inside the phone
Case 2
The HONOR postal repair service center received a mobile phone for repair. A wide gap between the screen and the back cover was found, with adhesive overflow on the edge. The phone owner confirmed they had the phone screen replaced in XX repair shop once.
  
The screen has a wide gap on the edge.
All in all, it’s not advised to have your phone screen repaired or replaced in an unauthorized repair shop, where the business owner may provide unqualified phone spare parts, poor workmanship, unspecified charges, and other risks that consumers couldn’t tell.

Let’s find out what they are doing behind the phone repair.
1. Replacement Screens:
Low quality, second hand
Some non-standard mobile phone repair shops purchase counterfeit screens or refurbished low-quality second-hand screens from manufacturers with no factory, no equipment, and no license, to deceive consumers. These screens can be used on the phone for a while, but there are hidden risks.
· Poor display
Poor-quality screens are usually made without quality control, with the display color difference, low resolution, and even lack of brightness, etc. Long-term use will cause eye discomfort.
  
The screen display effect contrast (the left is the official screen, the right is the counterfeit screen)
· Low touch sensitivity and fingerprint recognition
A poor-quality screen will lead to low touch sensitivity, icon drag-and-drop lagging, and even local failure, and fingerprint unlocking is no longer sensitive.
  
 Fingerprint recognition is not sensitive
· Shoddy workmanship
The low-quality screen is usually not tightly sealed after the adhesive is applied, leaving a gap between the screen and the phone body, which will become wider and easier for water and dust to get in.
  
Adhesive overflow
You will never get guaranteed after-sales service at a non-standard maintenance shop. If problems occur a few days after the repair, you will have to repair your phone for the second time yourself.
It’s not a “real original” part
Are the low-priced “original parts” really “original”?
Click to view
HONOR has strict circulation management of the original spare parts, with no wholesale distribution, and each has its data code for seal. Any selling and replacement in unauthorized channels are not allowed. Some of the counterfeit “original parts” are counterfeit products, and some are recycled from second-hand parts, dismantled parts, and broken parts refurbished. The so-called “original parts” are just counterfeit products with good packages, which cost you a lot of extra money.
  
Counterfeit screen
Click to close
2. Maintenance quality:
Lack of standards
Unofficial repair shops lack strict quality standards. To save costs, they will not be equipped with professional repair machines, such as press tools, automatic disassembling, air tightness test machines, etc., and poor workmanship is often the case. You’ll find a gap between the back cover and phone body, overflowing adhesive, bad sealing and damaged waterproof ability, etc., after the maintenance.
  
Shoddy maintenance tools
  
A rubber band used to fix the back cover
HONOR Authorized Service Center How to ensure the quality of maintenance?
Click to view
· In the transparent maintenance room of the HONOR Authorized Service Center, there are all kinds of professional maintenance tools, such as automatic disassembly tools, universal heating platform tools and one-button press tools.
· Maintenance engineers must receive professional training and pass regular examinations. A 360-degree camera in the transparent maintenance room ensures that the maintenance process is monitored and recorded, with each device repaired complying with the HONOR standards.
· All maintenance processes and options are selected customer-centric and the device will be repaired as good as new, with no recurrence of relative failures. For example, when replacing the screen, the engineer will choose to replace the battery, which will be inevitably squeezed, at no cost to avoid unexpected safety risks.
· After the repair, each phone must be strictly inspected to ensure that the phone screen and the back cover are assembled seamlessly, the components work properly, and the air tightness and water resistance are normal.
  
The transparent maintenance room with a camera watching
  
Professional maintenance tools
Click to close
3. Maintenance costs
Raised price, overstated problem
Unofficial maintenance shops usually offer you a deceptively low price at first, then end up with a much higher cost with two common tricks:
· Mark up the price
They usually quote after dismantling the device and claim that the cost is low but they need to replace other parts, increasing the total price. If you refuse to repair, they may ask for “dismantling costs” and “diagnosis costs”, otherwise, they won’t help to restore your device.
· Overstate the malfunction
They may attempt to mislead and deceive consumers by taking advantage of information asymmetry. A minor problem, which could be solved through simple settings or adjustments, will probably be described as a big quality issue and need major repairs and a full replacement of the screen.
HONOR Authorized Service Center
Does the official maintenance cost a lot?
Many consumers believe the official maintenance cost a lot and get discouraged. Here’re some money-saving tips: HONOR Service Day once a month offers a free labor fee, free Screen Protector, Software Upgrade, Cleaning and Maintenance .
*For details, please click Service Day
In addition to the above, there are other risks you have to know:
· Privacy breaches
Your photos, videos, and other personal information may be checked or even shared with others in some unofficial repair shops with no monitoring camera and standard management. Please keep the phone in your sight during the repair if you do not fully trust them.
· Phone parts replaced
Some illegal repair shops may replace the fine original parts with low-quality spare parts secretly, and sell them on a black market to gain more profits. While consumers are kept in the dark with the phone seemingly “repaired” but the lifespan is shortened or even the phone will be damaged soon.