Experiencing phone lagging can be frustrating, especially when you're trying to preview pictures and videos, or when you're playing music. But no worries, here are some solutions to fix apps starting slow or unresponsive.
Clean Your Phone’s Storage and App Cache
If you've noticed that your phone has been freezing or running slowly, it might be because your phone's memory is full or the apps have accumulated too much data.
1
/ 2
Free up storage on your phone
Go to Phone Manager/System Manager and tap One-Touch Optimization. After the optimization, select Cleanup to delete redundant files, and uninstall apps you don't use often. It's recommended to keep at least 10GB of storage space to ensure your phone runs smoothly.
Click the arrow to check the next step
2
/ 2
Lock background apps
Go to Settings, search to open Apps > App , find the app, select Storage, and touch Clear Cache.
Restarting your phone every 2-3 days can effectively clean the cache and reduce freezing problems.
If you're experiencing lagging due to abnormal data, you can try uninstalling the app and then downloading and reinstalling it from either the HONOR App Markat or the official website of the app.
1
/ 2
Free up storage on your phone
Go to Phone Manager/System Manager and tap One-Touch Optimization. After the optimization, select Cleanup to delete redundant files, and uninstall apps you don't use often. It's recommended to keep at least 10GB of storage space to ensure your phone runs smoothly.
2
/ 2
Lock background apps
Go to Settings, search to open Apps > App , find the app, select Storage, and touch Clear Cache.
Restarting your phone every 2-3 days can effectively clean the cache and reduce freezing problems.
If you're experiencing lagging due to abnormal data, you can try uninstalling the app and then downloading and reinstalling it from either the HONOR App Markat or the official website of the app.
* The above steps may vary between different system versions. Please refer to the actual situation.
Keep Apps Running in the Background
An application needs to reload data after being closed in the background, resulting in slow opening and freezing issues.
1
/ 2
Allow apps running in the background
Go to Settings > App > App launch management, toggle off the Automatic management switch for the app, and toggle on Auto-launch, Secondary launch, and Run in Background.
Click the arrow to check the next step
2
/ 2
Lock background apps
To lock an app, go to the multitasking interface and select the app you want to lock. Then, swipe down on the app until you see a lock icon in the upper right corner. This indicates that the app has been locked. To unlock it, simply swipe down on the app again.
1
/ 2
Allow apps running in the background
Go to Settings > App > App launch management, toggle off the Automatic management switch for the app, and toggle on Auto-launch, Secondary launch, and Run in Background.
2
/ 2
Lock background apps
To lock an app, go to the multitasking interface and select the app you want to lock. Then, swipe down on the app until you see a lock icon in the upper right corner. This indicates that the app has been locked. To unlock it, simply swipe down on the app again.
* The above steps may vary between different system versions. Please refer to the actual situation.
Maintain Good Internet Connection
Poor network connection can also affect the loading of online games, online videos, and online music. Try switching to another stable network if possible.
Troubleshoot Issues with
Third-Party Software and Apps
Some third-party phone management software, some apps downloaded from the HONOR App Market, and old versions of apps may not be fully compatible with the latest Android version, which could result in lag or other issues.
  • Please uninstall the third-party management apps and restart your phone.
  • Uninstall apps not downloaded from the HONOR App Market, and download them again from the HONOR App Market.
  • Update the app to the latest version from the HONOR App Market or the app's official website.
  • If you encounter any issues with third-party applications, it's best to report them directly to the developers.
It's normal for two conditions to occur on your phone:
  • Slow app launch when the phone is turned on or restarted
    During this time, a large amount of data is being loaded, which may cause the app to open slowly.
  • Slow game launch
    When you open a game for the first time or clean up the game data, it may take a long time to decompress or download the update package.
If you're still experiencing other freezing issues, you can refer to the article titled How to Troubleshoot When Your Mobile Phone Freezes or Responds Slowly?
Alternatively, you can reach out to online customer service from My HONOR App for professional help or visit the nearest HONOR Authorized Service Center for maintenance.