When your game freezes at a critical moment, it may affect your game experience. In such cases, troubleshooting game settings, phone settings, and network issues is necessary.
Adjust the game settings
 to improve your
gameplay experience
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Add the game to the app assistant
The app assistant is specifically aimed at online game acceleration, which helps to improve game network stability.
1.Drag down on a blank spot on your desktop, or swipe right to the sub-screen, then enter “App Assistant” in the search box.
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2.Toggle the ”Application Assistant" switch and select Game space.
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3.Tap on Add game and select the corresponding game app.
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4.Select the game app and tap on the Launch button.
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1.Drag down on a blank spot on your desktop, or swipe right to the sub-screen, then enter “App Assistant” in the search box.
2.Toggle the ”Application Assistant" switch and select Game space.
3.Tap on Add game and select the corresponding game app.
4.Select the game app and tap on the Launch button.
5.Tap on Game acceleration, tap on the gamepad function button in the upper left corner to turn on the functions of button anti-accidental touch, blocking three-finger screenshots, and blocking knuckles functions.
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Adjust the settings in the game interface
Adjust the display settings in the game, such as frame rate, resolution and graphics quality. Excessively high settings can easily cause your phone to heat up and affect gameplay.
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Check the game's version and hardware and software requirements
Enter the app store or the app's official site and update your game to the latest version to ensure the best gaming experience. At the same time, we also recommend that you consult the game's developer about the game's hardware and software requirements. If your device doesn't meet the game's minimum hardware and software requirements, your game may freeze or fail to launch.
Change your phone's
settings to reduce
 background load
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Clean up background apps
When too many apps are running in the background concurrently, your game may freeze from running out of memory. Enter the recent tasks screen to clean up background apps or launch System Manager, tap on App Launch Management, then close any unwanted background apps.
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Clean up your phone's storage
Maintain sufficient storage to optimize performance and reduce screen freezes. Enter your phone's Settings, search for Storage, then check your available and remaining space. If you've got relatively little space left, we recommend that you select Cleanup & Optimize to clean up some unused files or apps.
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Turn off Low Battery Mode
In Low Battery Mode, your phone might reduce performance to save power. If necessary, we recommend that you go into Settings > Battery to temporarily disable Power Saving Mode / Low Battery Mode. But please also take note that you shouldn't play games while charging, or your phone might heat up too quickly and suffer from performance issues.
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Check for system updates
Gaming performance may sometimes be affected if the game's app is not compatible with an old OS version. Go into Settings > System & Updates to check for the latest OS version and update it.
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Check the thickness of your screen protector film
If your screen protector film is too thick, it may affect the sensitivity of your touch screen. We recommend replacing it with a film of no more than 0.2 mm in thickness or replace with an official protective screen film.
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Turn off the display touch operation or pointer position switch
The “display touch operation” or “pointer position” functions are mainly for developers to debug. If enabled, they may impact touch and processor performance. Go into Settings > System & Updates> Developer Options, or Settings > About the Phone, then tap on the version number 7 times in a row to enter Developer Options, then check if these switches are enabled; if they are, toggle them off and try running your game again.
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Turn off Accessibility
Accessibility functions are designed for people with special needs and differ from conventional touch operations. Please go into Settings > Accessibility Functions > Accessibility to check whether it is enabled; if it is, toggle it off and try running your game again.
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Clean up background apps
When too many apps are running in the background concurrently, your game may freeze from running out of memory. Enter the recent tasks screen to clean up background apps or launch System Manager, tap on App Launch Management, then close any unwanted background apps.
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Clean up your phone's storage
Maintain sufficient storage to optimize performance and reduce screen freezes. Enter your phone's Settings, search for Storage, then check your available and remaining space. If you've got relatively little space left, we recommend that you select Cleanup & Optimize to clean up some unused files or apps.
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Turn off Low Battery Mode
In Low Battery Mode, your phone might reduce performance to save power. If necessary, we recommend that you go into Settings > Battery to temporarily disable Power Saving Mode / Low Battery Mode. But please also take note that you shouldn't play games while charging, or your phone might heat up too quickly and suffer from performance issues.
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Check for system updates
Gaming performance may sometimes be affected if the game's app is not compatible with an old OS version. Go into Settings > System & Updates to check for the latest OS version and update it.
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Check the thickness of your screen protector film
If your screen protector film is too thick, it may affect the sensitivity of your touch screen. We recommend replacing it with a film of no more than 0.2 mm in thickness or replace with an official protective screen film.
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Turn off the display touch operation or pointer position switch
The “display touch operation” or “pointer position” functions are mainly for developers to debug. If enabled, they may impact touch and processor performance. Go into Settings > System & Updates> Developer Options, or Settings > About the Phone, then tap on the version number 7 times in a row to enter Developer Options, then check if these switches are enabled; if they are, toggle them off and try running your game again.
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Turn off Accessibility
Accessibility functions are designed for people with special needs and differ from conventional touch operations. Please go into Settings > Accessibility Functions > Accessibility to check whether it is enabled; if it is, toggle it off and try running your game again.
Change to a stable
network to ensure smooth
Internet connection
A weak network signal or low Internet speed may affect the smooth operation of your game, resulting in control lags, screen freezes and even dropped connections.
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Connect to a stable network
If you are using a mobile data network, the connection may be interrupted when you receive a text message, MMS or phone call, resulting in network freezes or disconnection. At such times, you can switch to a stable WI-FI network to avert such issues. If your WI-FI network happens to be unstable, you can also switch to mobile data to see if performance improves.
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Enable real-time connection speed display
Launch Settings, search for Display Real-time Connection Speed then toggle the switch to display your real-time connection speed in your phone's status bar for easy monitoring.
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Connect to a stable network
If you are using a mobile data network, the connection may be interrupted when you receive a text message, MMS or phone call, resulting in network freezes or disconnection. At such times, you can switch to a stable WI-FI network to avert such issues. If your WI-FI network happens to be unstable, you can also switch to mobile data to see if performance improves.
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Enable real-time connection speed display
Launch Settings, search for Display Real-time Connection Speed then toggle the switch to display your real-time connection speed in your phone's status bar for easy monitoring.
One-click
troubleshooting
if none of the above work
If none of the above resolve your issues after troubleshooting, you can check whether your device's touch function is operating normally through the following methods.
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Launch the "My HONOR" App and search for Device Test/ Smart Test, enter and tap on Test Now to automatically test various functions of your device in succession, and you can manually skip the functions that you do not wish to test. When testing the touch screen, follow the on-screen prompts to start the full-screen block drag test, and the test ends when you've covered the entire screen.
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If any screen abnormalities are detected, the system will provide the test results and recommend ways to resolve. Tap on I'd like to repair to can choose the appropriate repair method according to the type of device issue.
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*Different versions of the app may differ slightly in appearance, please refer to your actual interface.
4-step troubleshooting to get your game back to smooth gameplay. If you still have doubts or questions, we recommend that you enter the My HONOR app, and contact our online customer service for professional help, or search for a nearby HONOR Authorized Service Center for maintenance.
4-step troubleshooting to get your game back to smooth gameplay. If you still have doubts or questions, we recommend that you enter the My HONOR app, and contact our online customer service for professional help, or search for a nearby HONOR Authorized Service Center for maintenance.